Thank you for shopping at over the sky. We strive to provide you with a satisfying shopping experience. Please review our return policy below.
We accept returns for unused or defective products within 14 days from the date of purchase. However, we do not accept returns for reasons related to customer preference or change of mind.
2. Eligibility and Condition of Return
To be eligible for a return, the item must be in its original condition, including all tags, packaging, and accessories.
3. Initiation of Return
To initiate a return, please contact our customer support team at email@example.com . Provide your order details and reason for the return. Our team will guide you through the return process and provide necessary instructions.
4. Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure a safe return.
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, a refund will be issued to the original payment method within 7 days. Please note that shipping charges are non-refundable.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Non-Returnable Items
Certain items, such as sale items, are not eligible for return due to hygiene or safety reasons.
8. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at firstname.lastname@example.org .
Please note that this return policy applies to online purchases only. For in-store purchases, please refer to our in-store return policy.
Please be aware that this is a sample return policy. Customize it to align with your specific online store's requirements and needs.